**The big picture:** Professional services firm BKL has transformed its People Services function by implementing Bob, a centralized HR platform, to overcome fragmented legacy systems and manual data management. **Why it matters:** This case highlights how integrating HR technology can significantly improve data accuracy, reduce administrative burden, and provide real-time workforce insights crucial for scaling businesses. **Between the lines:** - BKL grew from 140 to 500 employees in four years, necessitating a more robust HR system. - Disconnected legacy systems led to manual data entry, duplication, and a lack of trust in HR data. - Bob now serves as a central hub, integrating with recruitment, background check, and learning platforms to automate workflows. **Staffing & HR impact:** Improved data integrity and automated processes free up HR teams from administrative tasks, allowing them to focus on strategic talent support and compliance, ultimately enhancing operational efficiency and decision-making. **The bottom line:** Centralized HR tech is essential for scaling businesses to maintain data accuracy and empower strategic people operations.