**The big picture:** The Society for Human Resource Management (SHRM) is in federal court for a second jury trial in less than a year, defending against a discrimination claim from a job applicant whose offer was allegedly revoked after she requested a service dog accommodation for Type 1 diabetes. **Why it matters:** This case highlights the critical importance of proper ADA compliance and the interactive process for accommodations, especially for organizations that set HR standards. **Between the lines:** - SHRM is accused of violating the Americans with Disabilities Act and the Virginia Human Rights Act. - A federal judge denied SHRM's motion for summary judgment, citing a genuine dispute of material facts. - SHRM's internal policies for accommodation requests were allegedly not followed, bringing the matter directly to the CHRO. **Staffing & HR impact:** This trial underscores the need for robust, consistently applied accommodation policies to mitigate compliance risks and avoid costly litigation, impacting HR's credibility and operational efficiency. Recruiters must be trained on the interactive process to prevent similar missteps. **The bottom line:** SHRM's legal battles are a stark reminder that even HR giants can falter on fundamental compliance, setting a precedent for all employers.