**The big picture:** Cognizant has launched Workflow Agentic Processing, an AI solution that automates routine healthcare claims processing for its TriZetto platforms. **Why it matters:** This technology aims to significantly reduce manual administrative burdens in healthcare, potentially shifting staffing requirements for claims processors and administrative roles. **Between the lines:** - The AI handles eligible routine pended claims, routing complex cases to human reviewers. - It includes over 100 Enterprise Model Context Protocol (MCP) tools to expand AI initiatives with TriZetto data. - The system allows for human oversight and auditability, with procedures adjustable without extensive custom development. **Staffing & HR impact:** This automation will likely reduce demand for entry-level claims processing staff, allowing existing personnel to focus on higher-value, complex tasks requiring human judgment. HR departments will need to consider reskilling and upskilling initiatives for administrative teams. **The bottom line:** AI is increasingly taking over repetitive tasks, pushing the workforce towards roles demanding critical thinking and problem-solving.