The big picture: A new white paper reveals nearly half of organizations are adopting 'selective integration' in service management, moving away from traditional models. This trend signifies a strategic shift towards more agile operational frameworks.

Why it matters: For staffing and HR leaders, this signals a demand for more flexible talent models and specialized skill sets to support evolving service delivery structures. It impacts how teams are built and managed.

Between the lines:

• Nearly 50% of organizations now use 'selective' integration.
• The shift moves beyond rigid, traditional service management.
• Focus is on building more agile operational models.

Staffing & HR impact: Recruiters must adapt to sourcing talent for dynamic, integrated service teams, potentially increasing demand for cross-functional skills. This could influence project-based hiring and contingent workforce strategies, affecting gross margins.

The bottom line: Agility in service management demands agility in talent acquisition.