The big picture: A new OECD brief reveals that 20% of managers using algorithmic-management software believe AI reduces their need for empathy, while only 12% see the opposite effect.

Why it matters: This finding challenges the prevailing narrative that AI universally enhances human skills, suggesting a potential shift in managerial soft skills and job quality.

Between the lines:

• Less than 1% of workers will need advanced AI-specific skills; most will require digital capability, data interpretation, and human capabilities like problem-solving.
• Over half of employers using AI report an increased need for highly educated workers, and employment grows fastest in AI-exposed, complementary roles.
• Nearly 40% of SMEs experiencing skills gaps say generative AI helped compensate, with significant country-specific differences.

Staffing & HR impact: Staffing leaders must consider how AI redefines essential managerial competencies and the types of training needed to ensure managers effectively leverage AI without eroding crucial interpersonal skills. Talent development strategies should focus on complementary skills rather than just advanced AI expertise.

The bottom line: The true impact of AI on job quality and social interaction in the workplace remains a critical area for ongoing monitoring.