The big picture: BMO successfully deployed Workday's Self-Service Agent (SSA) to 55,000 employees, leveraging AI to streamline HR tasks and improve employee experience.

Why it matters: This case study offers a practical guide for large organizations on integrating AI into HR operations, emphasizing risk management and change leadership.

Between the lines:

• BMO's HR team collaborated with risk, compliance, legal, IT, and cyber stakeholders for a responsible AI rollout.
• The SSA aims to move HR out of the "memory business," allowing employees to use natural language for information and tasks.
• The initiative involved a significant exercise to consolidate and optimize HR policies and procedures within Workday.

Staffing & HR impact: This shift frees HR business partners to focus on strategic talent initiatives rather than transactional inquiries, potentially boosting HR efficiency and recruiter mobility. Streamlined self-service can also improve employee satisfaction and retention.

The bottom line: BMO's experience highlights the critical role of internal collaboration and change management in successful large-scale HR tech adoption.