The big picture: Definitive Healthcare is establishing a new Product & Data Support function from scratch, seeking a Senior Manager to design and operate systems that connect product knowledge to internal teams, leveraging AI for efficiency. This leadership role will define the function, build infrastructure, and hire a small team.

Why it matters: This signals a growing trend in companies building specialized internal support functions, emphasizing AI-native approaches to reduce reliance on core engineering teams and optimize operational efficiency. It highlights the demand for leaders who can innovate and scale.

Between the lines:

• The role is responsible for defining the operating model, workflows, tooling, and knowledge infrastructure for Tier-2 support.
• Aims to reduce day-to-day escalations to Product and Engineering teams by building an AI-assisted self-service layer.
• Emphasizes