The big picture: A new analysis by 3Sixty Insights highlights the growing demand for service-enabled Human Capital Management (HCM) platforms, reinforcing the value of Insperity's HRScale solution.

Why it matters: Many organizations struggle to fully utilize their HCM technology, indicating a critical need for integrated solutions that combine robust platforms with expert human support.

Between the lines:

• Only 13% of organizations fully leverage their HCM platform capabilities.
• 49% of companies are willing to pay more for better provider support.
• Service-enabled HCM platforms lead to 10-15% fewer incidents in areas like performance management and benefits administration.

Staffing & HR impact: This trend underscores the importance of HR service delivery models that blend technology with human expertise, potentially increasing demand for HR consultants and PEO services. Staffing firms may find opportunities in providing specialized support for HCM implementation and optimization.

The bottom line: The market is shifting towards comprehensive HR solutions that prioritize both advanced technology and expert guidance to maximize business value.