The big picture: Kyndryl emphasizes a human-centered approach to AI design, asserting that technology alone doesn't create value without human interaction and experience.

Why it matters: This perspective highlights the critical role of human factors like usability, trust, and ethical judgment in maximizing AI's return on investment and driving business outcomes, directly impacting how organizations integrate AI into their workforce.

Between the lines:

• Kyndryl achieved Level 4 certification from the XLA Institute for its experience design.
• The firm's approach focuses on integrating human judgment and AI to redefine employee digital experiences.
• Agentic AI requires clear, contextualized instructions and human oversight to avoid flawed results.

Staffing & HR impact: Staffing firms and HR leaders must prioritize training and development that fosters human-AI collaboration, ensuring employees possess the skills to provide ethical judgment and context for AI tools. This approach can enhance recruiter mobility by streamlining tasks, allowing focus on higher-value human interactions.

The bottom line: Preserving human value and elevating human experience are paramount for successful AI adoption and unlocking workforce potential.