The big picture: Nava, a public-benefit technology company, is hiring a Senior Designer/Researcher for Interactive Voice Response (IVR) systems to modernize digital services for federal, state, and local government agencies.

Why it matters: This role underscores the growing demand for specialized tech talent in the public sector, particularly in improving critical services like unemployment insurance and Medicaid through human-centered design.

Between the lines:

• The position is remote across 30+ states, offering a salary range of $126k

• $143.1k annually.

• Nava focuses on reducing manual work for government staff and streamlining program administration with AI-enabled solutions.

• Requirements include extensive experience in complex call-flow mapping and human-centered design within product teams.

Staffing & HR impact: The remote nature and competitive salary for this specialized role reflect the ongoing competition for skilled tech professionals, potentially impacting talent acquisition strategies for firms serving government contracts. Compliance with government contract requirements and background checks are also key HR considerations.

The bottom line: Public sector digital transformation continues to drive demand for high-level design and research talent, with companies like Nava leading the charge in modernizing essential government services.