**The big picture:** A new report reveals 77% of industrial companies switch staffing providers due to high expectations for speed and reliability. Despite labor shortages, 68% plan to increase headcount, relying heavily on temporary workers. **Why it matters:** Staffing agencies face pressure to retain clients and protect revenue by consistently delivering quality candidates and rapid fulfillment. Operational excellence is key. **Between the lines:** - 61% of companies expect roles filled within 48 hours; 13% within 24 hours. - Slow fills, unreliable workers, or poor communication drive client switches. - 97% of companies use temporary workers, often for 5-20% of staff. **Staffing & HR impact:** Agencies must modernize payroll and operations to attract talent and meet client demands, directly impacting gross margins and recruiter effectiveness. Compliance and training visibility offer competitive advantages. **The bottom line:** A seamless, digital-first experience is now essential for staffing agencies to become indispensable partners and secure future business.