**The big picture:** North Highland Global CEO Anthony Shaw discussed leadership, growth, and the future of AI with Adam Mendler, emphasizing the need for businesses to fundamentally redesign operations around AI rather than merely integrating it. **Why it matters:** Staffing and talent leaders must understand that AI's true potential lies in transforming work processes and roles, demanding a proactive approach to skill development and organizational restructuring. **Between the lines:** - Growth is a direct result of deep client understanding and fostering a thriving talent environment. - Culture is identified as a critical growth strategy, not merely a 'nice-to-have'. - The biggest AI opportunity involves redesigning work, roles, and operating models. **Staffing & HR impact:** Recruiters must focus on upskilling workforces for AI-driven roles, while HR leaders need to champion cultural shifts that support continuous adaptation and talent retention in evolving operational models. **The bottom line:** Future-proof organizations will be those that rebuild their core around AI, not just add it on.

**The big picture:** North Highland received 'Highly Commended' recognition at the 2026 MCA Awards for its pro bono work with Show Racism the Red Card (SRtRC) and was a finalist for its leadership development work with Haleon. **Why it matters:** This highlights the growing importance of social impact and effective talent development strategies within the consulting and broader corporate sectors, influencing employer branding and community engagement. **Between the lines:** - North Highland developed an impact measurement system for SRtRC, saving significant administrative time and improving data collection. - The firm was also recognized for its people and leadership initiatives with Haleon, focusing on learning models for R&D teams. - Awards were judged blind, emphasizing the tangible client outcomes. **Staffing & HR impact:** Such recognitions can enhance a firm's attractiveness to top talent, particularly those seeking purpose-driven work, and demonstrate effective strategies for talent management and leadership development that other HR leaders can emulate. **The bottom line:** Pro bono work with measurable social value and robust internal talent programs are becoming key differentiators for professional services firms.