**The big picture:** A new white paper reveals nearly half of organizations are adopting 'selective integration' in service management, moving away from traditional models. This trend signifies a strategic shift towards more agile operational frameworks. **Why it matters:** For staffing and HR leaders, this signals a demand for more flexible talent models and specialized skill sets to support evolving service delivery structures. It impacts how teams are built and managed. **Between the lines:** - Nearly 50% of organizations now use 'selective' integration. - The shift moves beyond rigid, traditional service management. - Focus is on building more agile operational models. **Staffing & HR impact:** Recruiters must adapt to sourcing talent for dynamic, integrated service teams, potentially increasing demand for cross-functional skills. This could influence project-based hiring and contingent workforce strategies, affecting gross margins. **The bottom line:** Agility in service management demands agility in talent acquisition.