The big picture: Existing Managed Service Provider (MSP) models are failing to meet the evolving demands of modern contingent workforce programs, leading to significant operational inefficiencies.

Why it matters: Companies with programs over three years old face issues like low adoption, limited sourcing innovation, and poor workforce visibility, directly impacting cost-efficiency and talent access.

Between the lines:

• Low program adoption rates are common.
• Sourcing innovation is often limited.
• Poor workforce visibility hinders strategic planning.

Staffing & HR impact: Staffing firms must evolve their MSP offerings to remain competitive, focusing on technology and integrated solutions to improve client outcomes and protect margins. HR leaders need advanced tools to effectively manage and optimize their flexible talent pools.

The bottom line: A significant overhaul of contingent workforce management and MSP frameworks is critical for future success.