The big picture: KellyOCG, the outsourcing and consulting arm of Kelly, has achieved the No. 1 ranking in healthcare RPO and No. 2 overall in HRO Today's 2026 Baker's Dozen Customer Satisfaction Ratings for Recruitment Process Outsourcing (RPO).

Why it matters: This recognition highlights KellyOCG's strong performance and client satisfaction in a competitive RPO market, particularly within the critical healthcare sector, signaling robust capabilities for talent acquisition leaders.

Between the lines:

• KellyOCG improved its rankings from 2025, moving from No. 2 to No. 1 in healthcare and No. 3 to No. 2 overall.
• The rankings are based on 400 global surveys across 334 companies, assessing service quality, breadth, deal size, and customer satisfaction.
• KellyOCG leverages its Sevayo technology platform for integrated workforce management and maintains a 98% client retention rate.

Staffing & HR impact: This top-tier RPO performance indicates strong operational efficiency and client trust, potentially enhancing KellyOCG's market share and recruiter mobility within specialized sectors like healthcare. The focus on client outcomes and technology integration can drive improved gross margins for RPO providers.

The bottom line: KellyOCG's consistent high rankings underscore its position as a leading RPO provider, setting a benchmark for service excellence and technological innovation in talent acquisition.