The big picture: KORE1 is challenging traditional SAP application management staffing by offering a named, onshore contract pod of W-2 functional, Basis, and ABAP experts, purchased as capacity rather than per ticket.

Why it matters: This model aims to provide more predictable budgeting and efficient resolution for complex SAP estates, moving away from the often-inefficient ticket-based support systems.

Between the lines:

• Traditional SAP support models often price per ticket, which is effective for event-shaped work but not for the diverse demands of an SAP estate.
• KORE1's approach allows clients to buy hours against their own backlog, with a dedicated team integrated into their IT group.
• Data shows nearly 40% of initial ticket assignments in traditional models are incorrect, leading to costly re-diagnoses.

Staffing & HR impact: This model emphasizes W-2 contract staffing, potentially increasing recruiter mobility and offering more stable, integrated roles for specialized SAP talent. It also highlights a shift in how staffing firms can structure engagements for better client outcomes and margin.

The bottom line: Expect more staffing firms to explore capacity-based, integrated team models for specialized IT support as clients seek greater efficiency and control over their technical backlogs.